Providing Quality Software and Service to the Utility Industry
Midwest Energy has been a user of SOSMobile since 2002. Their nearly 60 service technicians are using SOSRemote with tablets.
SOSRemote interface to Cayenta Utilities now live at
Hays, KS — November 19, 2012
When Midwest Energy, Inc. went live with their new Cayenta Utilities CIS last week, the transition was smooth for their 60 field service techs. This was thanks to Midwest’s decision to retain SOSRemote as their mobile workforce wireless solution. Their field personnel have been successfully using SOSRemote, one of the software modules that comprise InsightAtlast’s SOSMobile suite, since 2002.
Initially Midwest Energy had planned to consolidate all their computing needs with a single vendor via Cayenta, a division of N. Harris Computer Corporation, and their ERP Solution. They soon realized however that giving up SOSRemote’s functionality, logical design and stability was not an option. It had been the perfect solution for their remote service territories where connectivity is an issue. SOSRemote allows their service personnel to download/upload orders when a connection is available, and continue to work on the orders when there is no connection.
Since there’s a version of SOSRemote for virtually any device, including Smartphones, Midwest took this opportunity to transition their field devices from laptops in trucks to semi-ruggedized tablets. This gives their field techs more flexibility in completing orders.
“SOSRemote’s tablet version retains the simple screens and wizards of the laptop version, so our service techs did not require a lot of additional training”, said Annie Schmidtberger, Software Technology Specialist at Midwest. “And as always, InsightAtlast provided amazing service during this transition. We’re very pleased to be continuing our relationship.”
Midwest’s Ed Rempe commented, “As Director of Information Technology, I know that building an interface to a new CIS is no small task. InsightAtlast made it look easy and the results are seamless.”
The interface to Cayenta Utilities CIS represents the fourth unique CIS interface for SOSMobile.
Midwest Energy opts to keep SOSRemote as their Wireless Solution
Hays, KS — February 1, 2012
InsightAtlast, LLC is pleased to announce that Midwest Energy, Inc. will retain SOSRemote as their mobile workforce wireless solution despite previous plans to consolidate all their computing needs with a single vendor via Cayenta, a division of N. Harris Computer Corporation. SOSRemote is one of the software modules that comprise InsightAtlast’s SOSMobile suite.
An InsightAtlast client since 2002, Midwest Energy, headquartered in Hays, Kansas, is a customer-owned electric and natural gas company serving nearly 90,000 customers in central and western Kansas. Due to their remote service territories, connectivity is an issue for them. When they began using SOSRemote, they found it to be the perfect solution. It allowed their service personnel to download/upload orders when a connection was available, and continue to work on the orders when there was no connection.
When Midwest announced in March of 2009 that they were contracting with Cayenta as their one-vendor computing solution, it looked as if their long-term relationship with InsightAtlast would be coming to an end. InsightAtlast is delighted that Midwest opted to maintain their successful relationship and the successful solution SOSRemote offers.
“SOSRemote’s design is logical, easy to set up, and very stable”, states Annie Schmidtberger, Software Technology Specialist at Midwest. “With its simple screens and wizards, it allows our service techs to spend more time completing orders rather than getting bogged down with data entry. Further, InsightAtlast’s support is fantastic. I’m thrilled we’re continuing this relationship!”
InsightAtlast is in the process of
interfacing the SOSRemote module to Midwest’s new Cayenta
Utilities CIS. This represents the fourth unique CIS interface